Talk to every customer where they already are.
Phone tag and voicemail slow the whole shop down. Two-Way Texting lets your team message customers by SMS - confirm appointments, send "your car's ready," share inspection reports, and collect payment - all from one shared inbox built right into Hoops & Gears.
Your customers stopped answering the phone. They'll answer a text.
Approvals stall in voicemail, no-shows pile up, and cars sit finished on the lot because nobody picked up. A quick text closes the loop in seconds - so work gets approved, customers show up, and invoices get paid faster.
One thread for the whole customer relationship.
From the first reminder to the final review request, it all happens in the same conversation.
Real two-way conversations
Customers reply right in the thread - no apps to download. Every message lands in your shared shop inbox, ready for anyone on the team to pick up.
Appointment reminders & confirmations
Automatic reminders before every appointment with one-tap confirm or reschedule - so you cut no-shows without anyone lifting a finger.
Status updates & “car's ready”
Let customers know the work's approved, parts are in, or the vehicle is ready for pickup - the moment it happens, straight from the work order.
Text-to-pay
Send a secure payment link with the invoice attached and let customers pay from their phone - money in before they ever reach the counter.
Send inspection & GearCheck links
Text a link to a digital inspection or GearCheck report so customers can review findings and approve recommended work in a tap.
Photos & video (MMS)
Show, don't tell. Send a picture of a worn brake pad or a short video of the issue so customers approve the work with confidence.
Saved replies & templates
Build a library of quick replies for the messages you send all day - personalized with customer and vehicle details automatically.
Review requests & campaigns
Ask happy customers for a review at the perfect moment, and send opt-in promotions to bring past customers back in - by text.
One shared team inbox
Assign conversations, see who's replying, and keep the whole history in one place - no personal cell numbers and no dropped threads.
The routine texts send themselves.
Set it once and the system handles the messages your team sends all day - reminders, follow-ups, ready alerts, and review requests - triggered automatically from what's happening in Hoops & Gears. Your team only steps in for the real conversation.
See it on your workflowSent automatically before every booking, with confirm-or-reschedule built in.
Reach back out when a vehicle is due for its next service - bring the work back to you.
Fire off a review ask after a completed, paid job - when customers are happiest.
Notify customers the second a vehicle is finished, triggered from the work order.
The whole shop, on the same page.
Every customer conversation lives in one place the whole team can see. No texting from personal phones, no "did anyone reply to them?" - just a clean, shared inbox tied to each customer and work order.
- Assign conversations to the right advisor and track who's handling what
- Full message history attached to the customer and vehicle record
- Unread counts and notifications so nothing slips through
- Your team texts from the shop's number - never their own
Not a bolt-on. Part of the platform.
Native to Hoops & Gears
Texting lives inside the same system as your work orders, customers, and invoices - no separate app, no copy-paste, no extra login.
Use your shop's number
Text-enable your existing business line or get a dedicated number. Either way, customers see your shop - not a stranger's cell.
Opt-in & opt-out handled
Consent is tracked and STOP/unsubscribe requests are honored automatically, so you stay compliant without thinking about it.
Built for a team
Roles, assignment, and a shared history mean the right person always picks up - and management can see every conversation.
Start the conversation your customers actually want.
Turn on Two-Way Texting and give your shop a faster way to confirm, update, and get paid - all from one inbox inside Hoops & Gears.