Hoops runs the shop. Gia answers the phone.
Your bays are full and your advisors are with customers, so the phone rings out. Gia is an AI service advisor that picks up every call, 24/7: it books and reschedules appointments, gives status updates and hands the caller to your team when a person is needed.
One system runs the shop floor. The other works the phones.
Hoops & Gears runs your counter, inventory and work orders. Gia makes sure every customer who calls ends up in that workflow, not your voicemail.
Every call answered
Gia picks up on the first ring, nights and weekends included, so a call your team misses doesn't become a sale your competitor makes.
Appointments on the books
Callers book or reschedule on the spot, and the job is waiting for your team in the morning.
Your team stays on the floor
"Is my car ready?" calls get handled without pulling an advisor off the counter or a tech out of the bay.
Built for multi-location
Run one store or many. Gia handles calls for each location and routes them to the right team.
An AI service advisor that never puts a customer on hold.
Gia handles the calls that eat up your team's day, and knows when to hand a call to a person.
Answers missed calls, 24/7
When the line is busy, the shop is closed or the counter is slammed, Gia picks up.
Books & reschedules
Customers book new appointments or move existing ones in a single phone call.
Handles status calls
Gia answers "Is my car ready?" so your advisors don't have to stop what they're doing.
Warm transfers
When a caller needs a person, Gia passes them to the right team member with the context.
Works with your existing SMS
Gia works alongside the texting tools you already use, so there's nothing to rip out and no number to change.
Multi-location ready
Each store keeps its own hours and schedule, and you see every location in one place.
in revenue attributed to Gia in a single month for one 3-store US operator.
Figures are from one 3-store US operator over one month. They are not network-wide averages, and results vary by shop.
Stop losing jobs to voicemail.
Talk to the Hoops & Gears team about adding Gia to your shop, or see Gia take a live call.
Talk to the Hoops & Gears team
Already on Hoops & Gears, or thinking about switching? We'll set you up with Gia.
Explore Gia by GaragePlug
See how Gia answers, books and transfers calls for shops, stores and multi-location operators.
- Answers 24/7
- Works with your existing SMS
- Multi-location ready
Gia is a product of GaragePlug. Hoops & Gears is a product of HG AutoTech, LLC.